Refund policy

Satisfaction guarantee and returns

When you buy from Pieroth SA, you purchase your wine without risk. Should a delivery, contrary to expectations, not be to your satisfaction, we will find a solution together. Under Swiss law, there is no statutory right of withdrawal for online purchases; we voluntarily grant you the following right of return.

Return

You may return unopened bottles in their original packaging within 14 days of receiving the delivery. Please notify our customer service of the return in advance so that we can arrange collection or return transport: phone 041 785 62 21 or service@pieroth.ch.

Defects and transport damage

If you discover a defect, please notify our customer service in writing without delay. Obvious defects must be reported no later than 7 days after receipt of the delivery. We will replace damaged or defective goods free of charge or credit you the amount.

Refund

After receiving and inspecting the returned goods, we will refund the purchase price within 14 days via the original payment method, or offset it against an outstanding invoice. A deduction from the invoice without the prior consent of Pieroth SA is not permitted.

Excluded from return

Opened bottles as well as items specially put together or personalised for you cannot be taken back.

Contact

Pieroth SA, Langackerstrasse 27, 6330 Cham. Phone 041 785 62 21, Email service@pieroth.ch